Negotiating With Anger Sharks
I am in desperate need of a new phone, so I headed to Best Buy with my two-year old to upgrade the phone. When we arrived the two Best Buy mobile associates were already with customers, so we took a seat in the waiting area. Waiting is my least favorite activity on...
CommBomb: Build, Don't Burn Bridges
Stop Using Dead Metaphors
Is Everything Negotiable?
At my negotiation training workshops, someone inevitably asks the question, "Is everything negotiable?" The quick answer to this question is NO, but the question introduces a deeper discussion that has merit. While people can engage in negotiation over different...
Ferrari Brains Can Pump The Brakes
We all know someone at work who is literally the smartest person in the room regardless of what room they walk into. The mind’s of these brilliant individuals are constantly going 100 mph and are typically filled with complex technical parameters and novel solutions...
The Myth of the Absent-Minded Professional
We’ve all heard the story of the absent-minded professor who always leaves her keys hanging in her office door or the absent-minded boss who constantly forgets about meetings with direct reports. The problem with these stories is that they are myths. These two...
How Productive Are You? Use "The Daily Letter" to Find Out
People often complain that they waste their day but they don’t know where their time goes. I encourage friends, students, and clients not to get bogged down by tracking every minute of their day, because the focus on time management actually makes people less...
CommBomb: Accountability Conversations
CommBomb: 4 Types of Customers
