by Dr. Z | Mar 11, 2015 | Learning, Negotiation, Understanding Conflict
I am in desperate need of a new phone, so I headed to Best Buy with my two-year old to upgrade the phone. When we arrived the two Best Buy mobile associates were already with customers, so we took a seat in the waiting area. Waiting is my least favorite activity on...
by Dr. Z | Feb 9, 2015 | Leadership, Managing Team Members, Understanding Conflict
We all know someone at work who is literally the smartest person in the room regardless of what room they walk into. The mind’s of these brilliant individuals are constantly going 100 mph and are typically filled with complex technical parameters and novel solutions...
by Dr. Z | Feb 1, 2014 | Leadership, Managing Team Members, Understanding Conflict, Workplace Disputes
I recently worked with a client, we’ll call her Sharon, who was having a “Chain of Command” issue. One of the Sharon’s employees, who we’ll call Kevin, went over Sharon’s head to discuss a project with Sharon’s boss, Dave....
by Dr. Z | Jun 11, 2013 | Conflict Coaching, Learning, Understanding Conflict
If you disagree with someone, how do you know when to rip off the band-aid or when to make a constructive criticism sandwich? People who rip off band-aids are always blunt and to the point with their ideas, whereas our sandwich makers prefer to provide compliments and...
by Dr. Z | Mar 14, 2013 | Conflict Coaching, Leadership, Understanding Conflict, Workplace Disputes
Are you afraid of giving criticism to others? Could you learn to better craft, interpret, and evaluate messages during performance feedback sessions? Would you like to be calm, objective, and open to criticism during performance feedback sessions? MCS, LLC has created...
by Dr. Z | Feb 5, 2013 | Leadership, Learning, Understanding Conflict
What Flashlight Do You Carry? Finding Your Focus™ What is the difference between a manager and a leader? Imagine that two organizational members are dropped into a pitch black room and both are asked to describe the type of room they are in. Leaders and managers would...
